Refund & Return Policy

At THE WEATHERED WHEEL, our mission is to provide a premium furniture shopping experience backed by high-quality products and reliable service. Your satisfaction matters to us, and we want you to feel confident and happy with every purchase. If for any reason your order doesn’t meet your expectations, our return and refund process is designed to be simple, clear, and stress-free—because your shopping experience should always feel effortless and worry-free.

Return Eligibility

We accept returns within 30 days of the delivery date. To qualify for a return, the item(s) must meet the following conditions:

  • Unused and in original condition
  • Returned in original packaging, including all parts, manuals, and accessories
  • Proof of purchase must be provided

If you accidentally placed a wrong order, the return shipping cost will be your responsibility. We do not accept returns beyond the 30-day window.

Return Method

All returns are handled by mail only. We do not accept in-store returns for online purchases at this time.

Return Label

A prepaid return shipping label is included for eligible returns that meet our return criteria. If a return is due to a customer ordering error or change of mind, For defective/damaged items, we provide a free prepaid label. For change-of-mind or incorrect order returns, return shipping cost is the customer’s responsibility.

To return an item:

  • Repack the item securely in its original packaging
  • Attach the prepaid return label to the outside of the package
  • Drop off the package at the nearest shipping carrier location listed on the label

If you have misplaced your return label, please contact our support team to request a new one.

Restocking Fee

There is no restocking fee. Returns are completely free of charge for items that meet the return criteria.

Damaged or Defective Items

If your furniture order arrives damaged, we’re here to help. Please:

  • Take clear photos of the damaged item(s)
  • Contact our customer service within 7 days of delivery
  • Send the photos along with your order details to: Support@weatheredwheel.com

Claims submitted after 7 days or without visual proof may not be eligible for a refund, replacement, or credit.

Refund Processing

Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds will be issued to the original payment method used during checkout.

Shipping Information

  • Processing Time: 0–2 business days
  • Transit Time: 3–5 business days
  • Total Delivery Time: 3–7 business days
  • Order Cut-Off Time: 05:00 PM
  • Shipping Method: Free Shipping
  • Shipping Region: United States only

Contact Information

If you have any questions regarding your return or need assistance, please feel free to contact us:

THE WEATHERED WHEEL
 Website: https://weatheredwheel.com
 Phone: +1 (904) 259 5038
 Email: Support@weatheredwheel.com
Physical Address: 6 W Macclenny Ave, Macclenny, FL 32063, United States

Business day: Monday — Friday
Business hours: 10:00 AM — 6:00 PM
Closed: Saturday & Sunday

Response time: Our customer service team answers all inquiries within 24 hours.